After you’ve paid for the order, one of our sellers will reach out to you in email you specified (or PS5 OR XBOX) to arrange the delivery. Usually, you will be contacted within the nearest hour.
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We deliver to your server. In the Notes in checkout, you need pot your server info and contact information.
If there’s something you want to order that cannot be found on website, please use the contact form or chat and we will do our best to get it for you. Most of the cases we have the requested item in stock, just not yet listed on the website.
If you’ve mistakenly placed a wrong order, please use the contact form providing a short explanation what was the mistake will solve it for you.
We do not offer refunds on “changed my mind” order cancellations. Please only order if you’re 100% sure about the order.
If the order is taking longer than 48h (due to our fault) you have the right to request order cancellation and your order will be refunded.
Unfortunately, we don’t provide any replacements in the case of a customer losing the order either by dying, server crash or any other occurrence that is not a direct fault.
We do not accept returns due to Ark’s cloning and breeding possibilities.
We are accepting returns for wrongfully delivered orders if there has been a mistake. Please check your order upon receiving it, later complaints won’t be accepted.